Prime Insight
Prime Insight

ITSM Regional Manager - ServiceNOW specialist

BBBH42263
  1. Permanent
  2. Hong Kong
HK$40000 - HK$50000 per month

Our Business Partner, a global property management company with regional headquarters in HK, is looking for an IT Service Manager.

Responsibilities

  • Manage the Regional IT Service Management team
  • Formulate and maintain IT Procedures and Policies
  • Create, implement and manage IT processes in order to facilitate consistent service and quality
  • Drive and maintain IT Service Catalog and Service Level
  • Develop KPI and Metrics reporting for continuous service improvement
  • Assist with Major Incident Management coordination and communication to senior stakeholders
  • Manage and track IT Risks and Controls

Skills & Experience

  • Degree in Computer Science, IT or similar
  • Minimum 8 years IT experience in Operational Support, of which 3 years in a team lead or managerial role
  • Good knowledge and understanding of IT Governance, Compliance and Risk Control
  • ITIL Certification and ServiceNow experience are MUST

Would you like to upload a:

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